Please note that this book was originally published in another language. These product descriptions are an automatic translation.
This book – like the previous work on ISO 9001:2008 – is written in accessible language. Each chapter of the standard is described as specifically as possible so that every reader immediately understands what needs to be done! If you read this book, you can start implementing ISO 9001:2015 right away. With helpful tips from the author’s years of consulting experience, this book is also intended for practitioners and QM officers who are already firmly in the saddle and want to continue their education. Whether you are a novice or an experienced quality manager, you will find inspiration. This book describes the complete ISO 9001:2015. With many practical tips
- The environmental analysis
- The new stakeholder approach
- Risks & opportunities
- Knowledge as a tool
- Describing processes
- Continuous Improvement
- Quality Program
- 8-D report
The specialty of the book is the comprehensible language and concrete implementation tools for the individual standards chapters. The reader thus receives easy-to-understand explanations. The book is aimed at both beginners and experienced quality managers. All standard chapters are explained in an understandable way.
